FAQ
FAQ
FREQUENTLY ASKED QUESTIONS
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1. What is Term Life Insurance / Term Life Takaful?
Term Life insurance or Term Life Takaful is one the simplest and most reliable financial solutions that will protect your loved ones when you are no longer able to. The benefit will allow your family to cope with loss without the additional stress of worrying how to make ends meet. The money can help them to:
- Pay off the remaining mortgage.
- Cover personal debts and loans.
- Maintain their quality of life and pay day-to-day expenses.
- Cover your childrens’ school tuition.
- Cover funeral expenses and provide an inheritance plan.
We realize there is no “one size fits all” life insurance plan, thereby, we provide a full range of solutions to suite every stage of life. By partnering with insurers in Malaysia, we are able to provide products for individuals looking to protect their families, their business, mortgage or themselves.
2. Do I Need Term Life Insurance or Term Life Takaful?
If you are married, have children, or parents who depend on you, it’s wise to have a term life insurance policy or term life takaful certificate that provides a safety net should something happen to you for a specific period. A policy or certificate will protect yourself, your assets and your loved ones when you no longer can. The payout from a policy could mean that it helps with medical bills, mortgage payments, outstanding debt, or monthly income for your family.
3. What does life insurance cover?
Life insurance pays out a lump sum to your beneficiaries if you die. Often the funds are used to pay off a mortgage, to help raise children, or to cover rent and day-to-day expenses. Funds can also be used to settle medical bills or co-signed debts that would otherwise be transferred to your partner.
There is no income or capital gains tax on life insurance payouts, however you could be subject to inheritance tax if your estate (the sum of your anything you own) is over a threshold. This can be sidestepped by placing the policy in trust, so that you beneficiaries become the trustees, and the policy is no longer part of your estate.
4. When is the best time to get covered?
The younger you are, the cheaper your life insurance policy is likely to be. This means it’s more efficient and cheaper in the long run to get covered as soon as you’re considering it, or soon as you have dependents.
5. Can I get covered if I've had health issues?
Everyone is unique, and every policy is underwritten individually. While health history is one of many price factors (often also including current health, age and use of tobacco), it doesn’t in any way prevent you from receiving quotes. Our experts have helped many happy applicants with pre-existing conditions and health challenges.
6. What does medical card cover?
Medical card covers all hospitalization bills. All bills related to admission of illness, whether it is illness or accidental will be covered according to the Annual Limit of the card.
7. Whom should I contact if I have an issue?
If you haven’t found the answer to your question on how we work, or you’d like to get in touch about something else, you can email us at info@insureku.com.
You can also call the insureKU customer services team on +603 7962 7888 if you’re in the Malaysia. Our phone line is available Monday to Friday from 9am to 5.30pm.
We will always do our best to make sure your insureKU experience is as quick and easy as it can be, but if you are unhappy with our service then our Customer Services Team are here for you. We will aim to send you a formal acknowledgement of your complaint within 2 working days, and our team will work to resolve the problem as soon as possible. We’ll then send you what we call a “final response” once we’ve had a chance to look into the issue further.
8. Will I receive a policy or certificate contract after my application?
Yes, you will receive the policy contract from the insurer or takaful operator that you have purchased it from. The specific insurer will email the contract to you directly once the purchase of the policy/certificate is successful.
9. What do I do when there is a claim?
You would have to contact the specific insurer when there is a need for claim. The details of the number will be given in the policy contract. You may click on the claim tabs of the specific insurer/takaful operator on insureku.com and it will redirect you to the specific claims department.
10. What should I do if my payment is not successful?
You may email to info@insureku.com or click on the contact us tab and submit your details there and our customer service team will get back to you the soonest.
11. How does insureKU get paid?
InsureKU generates revenue through a referral fee model, where the insurer pays up to 10% of the total amount based on each successful transaction.
12. How do i complain on unsatisfactory claims, service or product?
Should you have any complaints, please email to info@insureku.com. Our team should be in touch with you within 2 working days.
If you aren’t satisfied with our response then you may be able to refer your case to:
- Bank Negara Malaysia – for complaints about our financial services products : https://telelink.bnm.gov.my/
- The insurer – for complaints about the product or service you’ve bought from a third party. You can get in touch with a member of our Customer Services Team who can give you their contact details if you need them.
Whether or not you will be able to refer your case to an external organisation will depend on the type of complaint.
If you are unhappy with any product or service you’ve received from a third party or have any complaint regarding any third party, you will need to address your complaint directly to that third party. If you need their contact details then our Customer Services Team will be happy to help you.